Terms & Conditions for Courses 1. These terms apply to all business we undertake for you, in particular all HGV training courses and other services offered by our companies Easy as HGV Ltd, registered office addresses 433 London Road Camberley GU15 3HZ. You agree to take our services and we agreed to provide services to you on the terms and conditions below. 2. ORDERING FROM US 2.1 Most orders are placed by telephone. We will send you an order acknowledgement by post or email setting out the course you have booked. 2.2 Our acceptance of an order takes place when we take payment. When we take payment the purchase contract will be processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. 2.3 We may refuse to accept a Booking: (a) where training is not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions. 2.4 There is a standard 2% charge for using a credit card. 3. PRICING 3.1 Our prices include VAT at then prevailing rates. 3.2 Where we charge separately for items of the services we provided that will be explained fully to you or set out on our web site. 3.3 Our prices are reviewed periodically but you will be told a firm and binding price when you are booked on a course which will not change. However do check the price when you telephone as if you had retained prices from a long period of time before they may not be the latest price. 3.4 The minimum course length of a C or C+E course is 16 hours including the time whilst on test, which could be run between three and six days. 3.4a In the HGV training industry, a ‘DAY' constitutes a driving slot of up to 4 hours in length. 3.5 Each re test on the Pass Protection includes at least 1 hour's training before each test. 3.6 You obtain your services from us. You are not entitled to go direct to any of our suppliers at any point until at least 6 months after your training is over. 3.7 If you pass your test but this test, or any part of your course, was not booked through Easy As HGV, we will be unable to assist you with recruitment/job search 4. CANCELLATION POLICY 4.1 If you wish to cancel your training course you must notify us in writing to Easy As HGV, 433 London Road, Camberley, Surrey, GU15 3HZ. We do not accept telephone or email cancellations. We must have a clear record of your cancellation. You must also return the starter pack and the cost of return must be borne by you. We recommend that you do this via recorded delivery, as we cannot be held responsible for mail items which are lost in the post. If the starter pack is returned in poor condition or not returned you will be charged £200. If you booked after 1st October 2011 your starter pack may have included a subscription for the online Theory Test revision, instead of a book and DVD. In this instance, if you HAVE activated the login for this service, £200 would be retained by us for activation of the theory test service. If you have NOT activated the login, you will not be charged for the activation. 4.2 Under the Consumer Protection (Distance Selling) Regulations 2000 some of our clients who are acting outside the course of a business have a right to cancel within 7 days of booking course with us although this can be excluded by us at the time if the services will be provided immediately. We also allow business purchasers to cancel within 7 days without liability. 4.3.1 Cancelling a course: If you cancel a course: (a) within 7 days of booking you receive a full refund (b) after 7 days but no longer than one month after booking we will refund you 60% of your payment (c) after 1 month but no longer than 6 months we will refund you 40% of what you have paid (d) after six months after booking 20% of what you paid will be refunded to you. (e) refunds will be processed 21 working days from date of acceptance letter. 4.3.2 Cancelling a training week: If you cancel a training week rather than an entire course the following applies: If you cancel fewer than 4 weeks before the day of the course the full fee is charged as we cannot refill places and will have incurred our own uncancellable costs with our own subcontractors and providers. However we always listen to reasonable requests for substitution of people or deferment of a course to another date when you give sufficient notice. 4.4 Pass protection, Fast track and drivers CPC courses are non refundable. 4.5 In the event that the trainee fails his/her medical a full refund will be given upon receipt of proof of failure. Such proof of failure must be from the DVLA. No other sources are acceptable. 4.6 In the event of training being cancelled due to any unforeseen circumstances for example bad weather, we are not liable for any costs you have incurred including without limitation loss of pay, your transport costs and the like. Candidates are responsible for taking out a relevant insurance policy which will protect them in the event that they are unable to attend training or tests booked for them for any reason. We are not liable for any costs. 4.7 Any trainee testing after the 10th September 2009 may be liable for the cost of a CPC test and training. 4.8 If the trainee's instructor advises the trainee he/she needs more training or in the interests of road safety then WE ARE NOT responsible for the costs of such extra training and they will be covered by the trainee and be paid to us only. No fees must be paid to anyone other than the company and if you are in doubt about whom to pay contact our head office and obtain confirmation in writing. Our courses are of a uniform duration and standard. Therefore, if a candidate is not ready for test on the final day, they may forfeit the test appointment if the Examiner/Instructor or Training School feels that it is not safe to take the candidate to test. In the event that the candidate cannot test, we will not be held liable for any costs for extra training, or for replacing the forfeited test. It is the candidates' responsibility to ensure that their driving standard is sufficient for them to pass within the timeframe allowed by the course which they have booked. 4.9 Nothing in these terms affects your statutory rights. 4.10 All telephone bookings will be confirmed in writing. If you do not receive written confirmation of your booking, there may be a problem with your training. In this event, it is your responsibility to contact Training Operations on 0871 9069 118. If you do not contact us, we cannot be held liable for any lost training, missed tests etc that may arise as a result. 5. Liability and General 5.1 Although we endeavour to provide our services with reasonable skill and care, we limit our liability to you to the fullest extent permissible by applicable law to the fees you have paid us in the 12 months prior to a claim. We do not accept and hereby exclude liability for indirect loss, loss of profit, revenue or good will. However nothing in these terms excludes nor limits our liability for death or personal injury caused by our negligence nor for fraud or fraudulent misrepresentation. 5.2 Any disputes will be handled by the English courts under English law. However raise complaints with us first in writing. These terms are the entire agreement between us and replace any other or earlier terms and you agree you have not relied on any representation from us in entering into this Agreement. Any variation to these terms must be agreed in writing and signed by both of us. Our failure to enforce a right will not waive it and any unenforceable term will be severed from this Agreement. You agree to keep all information which is secret about our business, products, staff and prices confidential except for information in the public domain. This obligation continues after our services for you have been performed. 6. Website terms The material on this website is our copyright and you must not copy it without our permission nor use it for any business purpose. Although we try to ensure it is up to date we cannot be liable for any inaccuracies. We have a separate privacy policy on the site setting out how your personal data will be used.